Privacy Policy

1. Introduction

KG Auto Electronics Ltd (“we”, “us”, or “our”) operates from 18 Halliwell Avenue, Oldham, OL8 3DL, UK. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, process, and safeguard the personal and vehicle information you provide when using our website or booking repairs.

2. Information We Collect

We may collect and process the following types of information:

• Contact Information: Name, email address, postal address, and telephone number (for booking confirmations and shipping).
• Vehicle Data: Make, model, year, registration number (VRN), and specific electronic control module serial/part numbers.
• Communication Data: Records of correspondence via our online form, direct email, phone call, or WhatsApp message logs.
• Usage Analytics: IP address, browser type, operating system, and page exploration data via cookies to improve site performance.

3. How We Use Your Information

Your data is processed strictly in accordance with UK GDPR and data protection standards for:

• Executing, diagnostics-testing, and returning your rebuilt electronic modules.
• Managing bookings, scheduling drive-in appointments, and invoicing.
• Providing customer support, post-installation guidance, or updates on repair status.
• Complying with statutory legal obligations, tax filings, and fraud prevention.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information. We only share details with trusted service partners under strict confidentiality guidelines, including:

• Postal & Courier Services: Royal Mail, DHL, DPD, or UPS (for tracked returning of your module).
• Billing & Payments: Secure transaction processors (PayPal, eBay, or direct bank transfer facilities).
• Legal Authorities: If required by UK law, government regulation, or court order.

5. Data Retention & Security

We implement robust physical and digital security measures to prevent unauthorized access, alteration, or disclosure of your information. We retain personal and billing data only as long as necessary for tax records, accounting requirements, and maintaining lifetime product guarantees.

6. Your Rights

Under UK GDPR, you have the right to request access to the personal data we hold about you, request corrections to incorrect data, object to processing, or request erasure of your data (subject to legal recordkeeping limitations). To exercise any of these rights, contact us at kgautoelectronics@gmail.com.

7. Contact Us

For any questions regarding this Privacy Policy, please contact our data controller: